Find answers to commonly asked billing and payment questions, while submitting your own.
What kind of insurance do you accept?
We accept all major insurance companies. However, some of our services may only be covered by certain insurance companies. Contact the Billing Office for further details.
What will my insurance cover?
You can contact your insurance company at the member services phone number on the backside of your insurance card to find out what they will cover.
What will I owe out of pocket?
How much you owe will depend on your plan’s specific coverage details for the services being rendered. Please contact your insurance company for more information. If you would like to know how much we charge per session, please contact the Billing Office for further details.
What should I ask my insurance about when calling to verify coverage?
Some helpful questions to ask your insurance company when calling to verify coverage include:
Will there be a copay, deductible, coinsurance, or out of pocket that I will be responsible to pay for?
Are there any visit limits for the services I will be receiving? If so, what happens once that visit limit has been met?
Are there any exclusions for the services I will be receiving?
If you would like more information regarding the procedure codes that we use for billing in order to verify coverage, please contact the Billing Office for further details.
How do I update my insurance information with St. David’s Center?
Contact the Billing Team via the secure form below with your updated information. Please be sure to provide the insurance company name, ID number, group number, subscriber name, and provider services phone number (if applicable).
Call the Billing Team below.
Why haven’t I received a bill yet?
It can take insurance companies up to 45-60 days to process claims, so you may not have received a bill yet because your insurance company is still processing your claims.
Our invoices are sent on a monthly basis.
If you still have questions, please contact the Billing Team.
Complete the short form below to send your question to our team. We will respond within 24 hours.
Why did I receive a bill when I have insurance?
If you have insurance and you’ve received a bill, it’s either because:
You have a copay, deductible, or coinsurance that applied after insurance processed your claim(s).
Your insurance has termed and we have not received updated insurance information.
You signed up to private pay for services either because services are not covered by your insurance or because you told us you did not want us to bill your insurance.
When is payment due for my bill?
Payment is due by the last day of the month that your bill is dated.
How do I pay my bill?
There are multiple ways to pay your bill:
How come I received a bill when I’ve already made a payment?
We can only guarantee that payments received by the last day of the previous month will be reflected on your bill.
If you made payment after the first day of the current month, it may not be reflected on your bill.
If you think you’ve already paid for some or all of the services on your bill, please contact the Billing Team.
Do you offer payment plans?
We typically offer a standard 6-month payment plan, but you may submit a letter requesting an extended payment plan and explaining your extenuating circumstances to the Billing Team for further consideration.
We also offer a Budget Plan to help you plan for expected out of pocket costs for the whole year.
To request a payment plan or Budget Plan, contact the Billing Team at the number below.
Do you offer financial assistance for services?
If you would like to be considered for St. David’s Center’s Financial Assistance, please fill out the form below.
Looking to pay your bill? Click here to be redirected to our external, secure, payment form. An invoice number is helpful, but not required.
Have a question about your bill? Leave a voicemail with our billing team and they will respond within 24 hours.
Have questions? Discover some of our frequently asked questions and send in your own.
Can I setup auto pay?
You can use either a credit card or a bank account to setup auto pay. Please fill out the form below to setup your auto pay account.
How can I get an Itemized bill/receipt?
To request an itemized bill/receipt, you can contact the Billing Team via phone or email.
What is your billing and collections process?
If you’ve provided insurance and indicated that you want us to bill your insurance for services, we will submit claims (for billable services) to insurance on a weekly basis.
After insurance has decided on coverage and payment and at the beginning of each month, the remainder of the bill is dropped to patient responsibility.
Download the PDF below to read the full billing and collections process.
Who do I contact about a collections balance I have?
If your balance has already been sent to collections, please contact Springer Collections at 651-772-3456 to discuss your balance.
If you have questions regarding a bill you received from St. David’s Center or an overdue balance that you have that has not yet been sent to collections, please contact the Billing Team.
How do I submit a concern?
To submit a concern, please contact the Billing Supervisor.
Download our FAQ for the Financial Assistance form.